12winbd Privacy Policy – Your Information Is Completely Safe

1 Introduction

This Privacy Policy ("Policy") is a transparent agreement between the 12winbd platform and its users ("you" or "member") regarding the collection and use of information. By registering on or using 12winbd's services, you agree to this Privacy Policy.

12winbd is a trusted online gaming platform in Bangladesh. Our Privacy Policy is built to respect and protect your personal information. We believe transparency is the foundation of trust, so everything is presented in plain, straightforward language rather than complex legal jargon.

This Policy applies to: the 12winbd website, the mobile app (if available), and all 12winbd online services. If you do not agree with this Policy, we ask that you refrain from using the platform.

2 What Information We Collect

12winbd collects only the information that is genuinely required to deliver our services. Two categories of data are outlined separately below:

Personal information (provided directly by you):

• Full name and date of birth
• Mobile number (linked to bKash/Nagad/Rocket)
• Email address (if applicable)
• National ID or passport number (during KYC verification)
• Current address (during KYC verification)
• Payment information (transaction history, amounts)

Automatically Collected Information:

• IP address and geographic location
• Device type, operating system, and browser version
• How long you spent on the site and which pages you visited
• Gaming activity and betting history
• Cookies and Session Data

3 How we collect information

12winbd collects information through the following methods:

4 Why we use your information

12winbd uses collected information solely for defined purposes. Your data is never used for anything unrelated to those purposes.

• To create, manage, and secure your account.
• To ensure smooth processing of deposits and withdrawals.
• To prevent fraud, money laundering, and illegal activity.
• To provide customer service and resolve issues.
• To meet legal and regulatory obligations.
• To deliver personalized offers and bonuses (with your consent).
• To improve platform quality and user experience.
• To promote responsible gaming and identify risky behavior.

5 Data sharing policy

12winbd shares information with third parties only in limited and specific circumstances, which are clearly outlined below:

• Payment processor: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• Identity verification service: Documents may be shared with approved verification bodies as part of the KYC process.
• Legal Authorities: Information may be disclosed to relevant authorities when required by a court order or legal obligation.
• Technology service provider: Technology partners supporting site operations work under strict confidentiality agreements.

Your information is never shared for any purpose beyond those listed above. Every third party is contractually required to comply with 12winbd's privacy standards.

6 Cookie Policy

12winbd uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Analytics cookies: Helps review how the site is being used. You can disable this from your browser settings.
• Preference cookies: Remembers your language and settings. Can be disabled if you prefer.
• Marketing cookies: Used to show relevant offers. Can be disabled at any time.

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect some site functionality.

7 Data security

12winbd uses industry-leading security technology to protect your privacy. The core pillars of our security framework are:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected with 256-bit encryption.
• Encrypted Database: All stored data is kept in encrypted form, never as raw data.
• Two-step verification: An extra layer of security for your login.
• Restricted Access: Only authorized staff can access information on a need-to-know basis.
• Regular security audits: Regular audits are conducted to identify system vulnerabilities.
• Suspicious activity monitoring: Immediate action is taken if any unusual login or transaction is detected.

8 Your Rights

As a 12winbd member, you have several important rights regarding your own information:

To exercise any of your rights, contact us at [email protected]. We aim to respond within 30 business days.

9 Data retention period

12winbd retains different types of data for different periods, depending on the nature of the information and applicable legal requirements:

• Account Information: For the duration your account is active and up to 5 years after closure.
• Transaction history: Up to 7 years as required by legal obligations.
• KYC Documents: Up to 5 years after verification.
• Support Conversations: Up to 2 years after resolution.
• Cookies & Session Data: 30 days to 1 year (depending on cookie type).

Once the retention period expires, data is securely deleted or anonymized.

10 Minor Protection

12winbd strictly prohibits registration by anyone under the age of 18. We do not knowingly collect information from minors.

• Age is verified at the time of registration.
• Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.
• If you believe your child is using 12winbd, please contact us immediately at [email protected].

11 Policy changes

12winbd may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you will be notified via your registered mobile number or email.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly.

12 Contact

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: available 24/7 (bottom corner of the site)
• Response Time: Typically within 24–48 hours

Your privacy is our top priority. Please do not hesitate to reach out with any concerns.